Terms and Conditions - Kala Health
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Kala Health B.V. Terms and Conditions

Article 1: Scope, definitions

1. These terms and conditions apply to every offer and every agreement of purchase and sale – whether or not via the website www.kala.nl, www.kalahealth.nl, or any other website – owned by Kala Health B.V., located in The Hague, hereinafter referred to as “the user”.

2. The purchaser shall hereafter be referred to as “the counterparty”.

3. A number of provisions in these general terms and conditions relate to a natural person who does not act in the exercise of a profession or business. In these provisions, the counterparty is referred to as “the consumer”.

4. In these general terms and conditions, “in writing” is understood to mean: by letter, by e-mail, by fax or by any other means of communication that, with regard to the state of technology and socially accepted notions, can be equated with this.

5. In these general terms and conditions, “goods” shall refer to both shelf-stable and perishable goods.

6. In these general terms and conditions, “shelf-stable goods” shall refer to frozen food products, other products with a long shelf life and all products that do not have an expiration date.

7. “Perishable goods” shall in these general terms and conditions refer to: fresh food products or other products which may deteriorate in quality as a result of the passing of a short period of time.

8. In these general terms and conditions, “the website” shall refer to the user’s website(s) as specified in paragraph 1.

9. The possible non-applicability of (part of) a provision of these general terms and conditions does not affect the applicability of the other provisions.

10. In the event of a discrepancy or conflict between these general terms and conditions and a translated version thereof, the Dutch text shall take precedence.

11. These general terms and conditions shall also apply to repeat orders and partial orders resulting from the agreement.

12. If the user has already presented these general terms and conditions to the counterparty several times, this shall constitute a lasting business relationship. In such cases, the user will not be required to issue the general terms and conditions each time in order for them to apply to subsequent agreements.

Article 2: Offers, tenders, prices

1. All offers and quotations made by the user shall be valid for the period stated therein. An offer or quotation that does not specify a period of validity is non-binding. In the event of a non-binding offer or a non-binding quotation, the user shall be entitled to withdraw this offer or quotation no later than within 2 business days following acceptance receipt.

2. The prices indicated in an offer, quotation or price list do not include VAT and any additional fees, such as transport costs, postage costs, administration costs, handling costs and invoices from any third parties involved.

3. A composite offer or quotation shall not oblige the user to deliver part of the performance offered at a corresponding part of the price.

4. If the offer or the quotation is based on information provided by the counterparty and this information proves to be incorrect or incomplete or is subsequently modified, the user shall be entitled to adjust the prices and/or delivery deadlines stated.

5. The offer, the quotation and the prices shall not automatically apply to repeat orders or partial orders.

6. Samples, models, indications of colours, dimensions, weights and other descriptions shown and/or provided in brochures, promotional material and/or on the user’s website are intended to be as accurate as possible but shall serve only as a guideline. The counterparty cannot derive any rights from these.

7. The samples and models provided shall remain the property of the user and must be returned to the user on first demand at the counterparty’s expense.

8. a. If between the date of concluding the agreement and its execution circumstances arise which increase (cost) prices for the user as a result of changes in legislation and regulations, government measures, currency fluctuations or changes in the prices of the required substances and/or raw materials, the user shall be entitled to increase the agreed upon prices accordingly and charge these to the counterparty.

b. In the event of price increases within 3 months of the conclusion of the agreement, the consumer shall be entitled to dissolve the agreement by means of a written statement. If the consumer has not informed the user within 14 days after notification of the price change that they wish to make use of their right to dissolve the agreement, the user may assume that the consumer has agreed to the price change.

Article 3: Formation of agreements

1. The agreement shall be concluded after the counterparty has accepted the user’s offer, even if said acceptance deviates from this offer on minor points. If however the counterparty’s acceptance deviates on essential points, the agreement shall only be concluded once the user has agreed to these deviations in writing.

2. The user shall not be bound by:

a. an order without a prior offer;

b. verbal agreements;

c. supplements to or amendments of the general terms and conditions or agreement;

until after written confirmation thereof to the counterparty or as soon as the user – without objection from the counterparty – has begun executing the order or agreements.

Article 4: Remote purchase, cooling-off period

1. This article applies exclusively to the consumer in the event of remote purchase as referred to in Article 46a of Book 7 of the Dutch Civil Code.

2. In case of a remote purchase, the consumer is entitled to a cooling-off period with a duration of 14 calendar days after receipt of the goods. Within this period, the consumer can dissolve the agreement without being required to provide a reason for doing so. Dissolution takes place by means of a written notification to the user. This cooling-off period shall not apply to custom-made products.

3. In the event of dissolution, the Consumer shall return the items to the user in their original packaging, in an unused state and at their own expense and risk, within 14 days of the dissolution.

4. The user shall reimburse any payment of the purchase price already received from the consumer as soon as possible, but no later than within 14 calendar days after dissolution.

5. The user shall be entitled to refuse returned goods or to only partially refund payments received, if the goods are returned in a condition other than the original packaging or if they have been altered, used and/or damaged. The user shall inform the consumer of this decision immediately upon receipt of the goods in question.

Article 5: Engagement of third parties

If the user feels that a proper execution of the agreement so requires, they are entitled to have certain deliveries carried out by third parties.

Article 6: Counterparty obligations

1. The counterparty shall ensure that it provides any information required for the execution of the agreement in a timely manner and in the manner desired by the user and that this information is correct and complete.

2. The counterparty may only resell any goods delivered by the user in the original packaging provided by the user or its supplier. The counterparty may not make any changes to the original packaging and must prevent damage to it.

3. If the counterparty fails to fulfil the aforementioned obligations or fails to fulfil them in time, the user shall be entitled to suspend the execution of the agreement until the counterparty has fulfilled its obligations. Any costs related to the delay incurred and the other consequences arising from said delay shall be at the counterparty’s expense and risk.

4. If the counterparty fails to fulfil its obligations and the user fails to demand fulfilment from the counterparty, this shall not affect the user’s right to demand fulfilment at a later date.

Article 7: Delivery, delivery periods

1. Agreed upon delivery times may never be regarded as deadlines. If the user fails to fulfil their delivery obligations or fails to meet them on time, the counterparty must declare them to be in default in writing and grant them a reasonable period in which to realise the delivery obligations in question.

2. In case of agreements with consumers which are established through the website, the goods ordered shall be delivered no more than 30 days after the order was placed. If delivery within this period is impossible, the user shall inform the consumer as soon as possible. The consumer shall then have the possibility to reclaim any advance payment from the user within 1 week after this notification. Should the consumer make use of this right, the user shall reimburse the sum already paid by the consumer within 14 days following the reclamation.

3. The user shall be entitled to deliver in parts, whereby each partial delivery may be invoiced separately.

4. The risk for the goods to be delivered shall pass to the counterparty at the moment of delivery. Delivery is defined as the moment upon which the goods to be delivered leave the user’s premises, warehouse or shop, or the user has notified the counterparty that said goods are available for collection.

5. Contrary to the previous paragraph, for consumers, the moment of delivery is defined as the actual moment at which the items are at their disposal.

6. Despatch or transport of the goods shall take place at the expense and risk of the counterparty and in a manner to be determined by the user. The user is not liable for damage of any kind – whether or not to the goods themselves – related to the despatch or transport.

7. In deviation from the previous paragraph, for consumers, shipment or transport of the items shall take place at the risk of the user, but at the expense of the consumer.

8. In the event that the user delivers the items to the counterparty personally, the risk regarding these items shall pass at the moment of arrival of these items at the counterparty’s location, when they are actually made available to the counterparty.

9. If, due to a cause situated in the counterparty’s sphere of risk, it does not appear to be possible to deliver shelf-stable goods (in the agreed upon manner) to the counterparty or said goods are not collected, the user shall have the right to store the shelf-stable goods at the expense and risk of the counterparty. The counterparty must provide the user with the opportunity to deliver these goods within a term set by the user following notification of storage or must collect the goods within this term.

10. Should the other party fail to meet its obligation to accept delivery after the period referred to in the previous paragraph, it will be in default with immediate effect. The user shall then be entitled to fully or partially dissolve the agreement with immediate effect by means of a written statement and to sell the perishable goods to third parties without this leading to an obligation for the user to pay compensation for damage, costs and interest. The foregoing shall not affect the counterparty’s obligation to compensate for any (storage) costs, loss due to delay, loss of profit or other damage, nor the user’s future right to claim adherence.

11. If it proves impossible to deliver perishable goods to the counterparty (in the agreed upon manner) due to a cause situated in the counterparty’s sphere of risk, or if these goods are not claimed, the counterparty shall be in default by operation of law. To limit its loss, the user shall in this case retain the right to sell said perishable goods to third parties. If the user does not succeed in selling the perishable goods in time, it shall be entitled to destroy them. In the event of the sale or destruction of the perishable goods, the user shall be entitled to dissolve the contract in whole or in part with immediate effect by means of a written statement. All this without any obligation for the user to pay compensation for damage, costs and interest. The aforementioned shall not affect the counterparty’s obligation to compensate for any (storage) costs, loss caused by delay, loss of profit or other damage or the user’s future right to claim adherence.

12. An agreed upon delivery period shall only commence once the user has received all necessary information for the delivery and any agreed upon (advance) payment from the other party. If this causes a delay, the delivery period shall be extended proportionately.

Article 8: Packaging

1. Packaging intended for repeated use shall remain the property of the user. The counterparty may not use this packaging for any purpose other than that for which it is intended.

2. The user shall determine whether the packaging must be returned by the counterparty or whether the user shall collect this packaging itself and at which party’s expense this shall take place.

3. The user shall be entitled to charge the counterparty a fee for this packaging. If the counterparty returns the packaging postage paid within the agreed upon period, the user shall be obliged to take back this packaging and it shall repay the fee charged to the counterparty or offset it against the fee charged to the counterparty for the packaging for a subsequent delivery. In doing so, the user shall always be entitled to deduct 10% handling costs from the amount to be repaid or offset.

4. If the packaging is damaged, incomplete or destroyed, the counterparty shall be liable for said damage and its right to reimbursement shall lapse.

5. If the damage referred to in the previous paragraph exceeds the fee charged, the user shall not be required to reclaim the packaging. The user shall then be entitled to charge the counterparty for this at cost price, minus the fee paid by the counterparty.

6. The user shall not be required to take back packaging intended for single use and may leave this packaging with the counterparty. Any possible removal costs shall then be at the counterparty’s expense.

Article 9: Complaints and returns

1. The counterparty must inspect the delivered goods immediately upon receipt and report any visible defects, damage, deviations in quantities and/or other non-conformities on the waybill or consignment note. In the absence of a waybill or consignment note, the other party must report the defects, damage, etc. to the user within 2 business days of receipt of the goods, followed by a written confirmation of said report.

2. Contrary to the previous paragraph, a period of 24 hours after delivery shall apply to perishable goods.

3. In the absence of any notification as referred to in the previous paragraphs, the goods shall be deemed to have been received in good condition and to comply with the agreement.

4. Any other complaints about the goods must be communicated in writing to the user immediately upon discovery – but at the latest within the applicable shelf life or warranty period. All consequences of failure to report immediately shall be at the counterparty’s risk. If no explicit warranty period has been agreed upon, a period of 1 year following delivery shall apply. If no explicit shelf life has been agreed upon or stated on the goods, the shelf life customary in the sector for the goods in question shall apply.

5. If the user has not been notified of a complaint within the periods specified in the previous paragraphs, it shall not be possible to invoke the applicable shelf life or agreed upon warranty.

6. Goods ordered shall be delivered in the (wholesale) packaging and/or minimum quantities or amounts available to the user. Minor deviations accepted in the sector with regard to sizes, weights, numbers, colours, etc. shall not apply as a shortcoming on the part of the user. No warranty claims shall be possible in such cases.

7. Complaints shall not suspend the counterparty’s payment obligation.

8. The previous paragraph shall not apply to the consumer.

9. The counterparty must enable the user to investigate the complaint and provide all information relevant in this regard to the user. If return shipment is necessary for the investigation of the complaint, this shall take place at the counterparty’s expense, unless the complaint subsequently proves to be valid. The transport risk is always borne by the counterparty.

10. In all cases, return shipments shall take place in a manner to be determined by the user and in the original packaging.

11. No complaints shall be possible regarding imperfections in or properties of items manufactured from natural substances, raw materials or ingredients, if these imperfections or properties are inherent to the nature of these substances, raw materials or ingredients.

12. No complaints shall be possible regarding discolouration and slight variations in colour.

13. No complaints shall be possible regarding differences in smell and taste, whether or not resulting from a changed recipe for (food) products.

14. No complaints shall be possible regarding goods that have changed in nature and/or composition after receipt by the other party or which have been wholly or partially processed.

Article 10: Warranties

1. The user shall ensure that the agreed upon deliveries are carried out properly and in accordance with the standards applicable in its sector, but shall never provide a more extensive warranty with respect to these deliveries than that explicitly agreed upon between the parties.

2. During the shelf-life or warranty period, the user shall guarantee the usual normal quality and soundness of the delivered goods.

3. If the manufacturer or supplier provides a warranty for the goods delivered by the user, that warranty shall apply equally between the parties. The user shall inform the counterparty of this.

4. In cases where the purpose for which the counterparty wishes to treat, process or use the items differs from the usual purpose for these items, the user shall only guarantee the suitability of the items for this purpose if it has confirmed this to the counterparty in writing.

5. No appeal to the shelf-life or warranty shall be possible if the other party has not yet paid the agreed upon price for the goods.

6. The previous paragraph shall not apply to the consumer.

7. In the event of a justified appeal to the shelf-life or warranty, the user shall – at its discretion – see to the repair or replacement of the goods free of charge, or to the repayment of or a reduction in the agreed upon price. In the event of additional damage, the provisions set out in the liability article in these general terms and conditions shall apply.

8. Contrary to the previous paragraph, the consumer may choose between repair or replacement of the goods, unless this cannot reasonably be demanded of the user. Instead, the consumer may always dissolve the agreement through a written statement or demand a discount on the agreed upon price.

Article 11: Liability

1. Outside the guarantees explicitly agreed upon or given by the user, the user accepts no liability whatsoever.

2. Without prejudice to the provisions in the previous paragraph, the user is only liable for direct damage. Any liability on the part of the user for consequential damage, such as trading losses, loss of earnings and/or losses sustained, damage caused by delay and/or personal or bodily injury, is expressly excluded.

3. The counterparty must take all measures necessary to prevent or limit the damage.

4. Should the user be liable for damage suffered by the other party, the user’s obligation to provide compensation shall always be limited to a maximum of the amount paid by its insurer in the case in question. If the insurer does not pay out or if the damage is not covered by an insurance policy taken out by the user, the user’s obligation to provide compensation shall be limited to a maximum of the invoiced amount for the goods delivered.

5. The counterparty shall be obliged to hold the user liable for the damage suffered no later than six months after it became aware or could have become aware of the damage.

6. Contrary to the previous paragraph, a period of one year shall apply for the consumer.

7. The user shall not be liable and the counterparty may not invoke the applicable shelf-life or warranty if the damage has occurred:

a. as a result of inexpert use or use contrary to the purpose of the delivered goods or the instructions, advice, directions for use, leaflets, etc. provided by or on behalf of the user;

b. as a result of inexpert storage or maintenance of the goods;

c. as a result of errors or omissions in the information provided to the user by or on behalf of the counterparty;

d. as a result of indications or instructions from or on behalf of the counterparty;

e. as a result of choices on the part of the counterparty that differ from the user’s advice and/or common practice;

f. as a result of choices made by the counterparty with regard to the goods to be delivered;

g. as a result of repairs or other work or processing carried out on the delivered goods by or on behalf of the counterparty without the explicit prior consent of the user.

8. In the cases listed in the previous section, the counterparty shall be fully liable for all damage arising from this and shall expressly indemnify the user against all third-party claims for compensation relating to this damage.

9. The limitations of liability included in this article shall not apply if the damage is due to intent and/or deliberate recklessness on the part of the user or its managerial staff at board level or if mandatory statutory provisions dictate otherwise. Only in these cases shall the user indemnify the counterparty against any third-party claims.

Article 12: Payment between companies

1. The user shall always be entitled to demand (partial) advance payment or any other payment assurance from the counterparty.

2. Payment of goods ordered via the website must take place in the manner indicated on the website. Payment in other manners shall only be permissible if the parties have expressly agreed so in writing.

3. Other payments must be made within 30 days of the invoice date, unless the parties have agreed on a different payment term in writing. The invoice shall be deemed correct if the counterparty has not objected within this payment term.

4. If an invoice has not been paid in full or no direct debit has been possible after expiry of the period referred to in the previous paragraph, the counterparty shall owe the user a default interest of 2% per month calculated cumulatively over the principal sum. Fractions of a month shall thereby be counted as full months.

5. If payment is still not made following a reminder from the user, the user shall also be entitled to charge the counterparty extrajudicial collection costs amounting to 15% of the invoice amount with a minimum of €150.00.

6. If the counterparty fails to make full payment, the user shall be entitled to dissolve the agreement without further notice of default by means of a written statement or to suspend its obligations arising from the agreement until the counterparty has made payment or has provided sound assurance to that effect. The user shall also have the aforementioned right to suspension if it has legitimate grounds to doubt the counterparty’s creditworthiness even before the counterparty defaults on payment.

7. Payments made by the counterparty shall first be deducted by the user from all interest and costs owed and then from the longest outstanding payable invoices, unless the counterparty states in writing upon payment that the transaction relates to a later invoice.

8. The counterparty may not offset the user’s claims against any counterclaims it may have against the user. This shall also apply if the counterparty applies for (temporary) suspension of payment or is declared bankrupt.

Article 13: Consumer payment

1. The user shall always be entitled to demand (partial) advance payment or any other form of payment assurance from the consumer. The advance payment requested shall amount to a maximum of 50% of the agreed price.

2. Payment of items ordered via the website must take place in the manner indicated on the website. Payment in other manners is only allowed if parties have explicitly agreed so in writing.

3. Other payments must be made within 30 days of the invoice date, unless the parties have agreed upon a different payment term in writing. The correctness of an invoice is established if the consumer has not objected within this payment term.

4. If an invoice has not been paid in full or no direct debit has been possible after expiry of the period referred to in the previous paragraph, the consumer shall owe the user a default interest of 2% per month calculated cumulatively over the principal sum. Fractions of a month shall thereby be counted as full months.

5. If, following a reminder by the user, payment is still not made, the user shall also be entitled to charge the consumer for extrajudicial collection costs. In this case, the user shall grant the consumer at least another 14 days from the date of the reminder to complete payment.

6. The extrajudicial collection costs referred to in the previous paragraph shall amount to:

a. 15% of the amount of the principal sum for the first € 2,500.00 of the claim (with a minimum of € 40.00);

b. 10% of the amount of the principal sum for the next € 2,500.00 of the claim;

c. 5% of the amount of the principal sum for the next € 5,000.00 of the claim;

d. 1% of the amount of the principal sum for the next € 190,000.00 of the claim

e. 0.5% of the amount of the principal sum.

All this with an absolute maximum of € 6,775.00.

7. In order to calculate the extrajudicial collection costs, the user shall be entitled to increase the principal sum owed after one year, namely, by the cumulatively accrued default interest during that year in accordance with paragraph 4 of this article.

8. If the consumer fails to make full payment, the user shall be entitled to dissolve the agreement without further notice of default by means of a written statement or to suspend its obligations under the agreement until the consumer has completed payment or has provided sound payment assurance. The user shall also have the aforementioned right of suspension if, even before the consumer defaults on payment, it has sound reasons to doubt the consumer’s creditworthiness.

9. Payments made by the consumer shall first be applied by the user to settle all interests and costs due and subsequently to the longest outstanding invoices, unless the consumer states in writing at the time of payment that the transaction relates to a later invoice.

Article 14: Retention of ownership

1. The user retains ownership of all goods delivered and to be delivered pursuant to the agreement until such time at which the counterparty has fulfilled all its payment obligations towards the user.

2. The payment obligations referred to in the previous paragraph consist of payment of the purchase price relating to the goods, increased by claims on account of work carried out in connection with the delivery and claims on account of the counterparty’s attributable failure to fulfil its obligations, such as claims to compensation of damages, extrajudicial collection costs, interests and any penalties.

3. In the event of delivery of identical, non-identifiable goods, the batch of goods corresponding to the oldest invoices shall be deemed to have been sold first. The retention of ownership shall therefore always rest on all delivered goods which are still present in the inventory, shop and/or possessions of the counterparty when the retention of ownership is invoked.

4. Goods that are subject to retention of ownership may be resold by the counterparty as part of its normal business operations, provided that it has also stipulated retention of ownership on the goods delivered to its customers.

5. As long as the goods delivered are subject to retention of ownership, the counterparty may not pledge the goods in any manner, nor bring the goods under the (de facto) control of a financier by means of pledge lists.

6. The counterparty must immediately inform the user in writing if any third parties assert retention of ownership or other rights on the goods subject to retention of ownership.

7. The counterparty must keep the goods with care and as identifiable property of the user for as long as they are subject to retention of ownership.

8. The counterparty must arrange for business or content insurance such that the goods delivered subject to retention of ownership are also insured at all times and shall allow the user to inspect the insurance policy and the associated premium payment receipts on demand.

9. If the counterparty acts in violation of the provisions of this article or the user invokes the retention of ownership, the user and its employees shall have the irrevocable right to enter the premises of the counterparty and to repossess the goods delivered under retention of ownership. This applies without prejudice to the user’s right to compensation for damage, loss of profit and interest and the right to dissolve the contract without further notice of default by means of a written statement.

Article 15: Bankruptcy, incompetence etc.

1. The user shall always be entitled to dissolve the agreement without further notice of default by means of a written statement to the counterparty if the counterparty:

a. is declared bankrupt or a petition for bankruptcy is filed;

b. applies for (temporary) suspension of payment;

c. is seized under a warrant of execution;

d. is placed under guardianship or administration;

e. otherwise loses the power of disposition or legal capacity with regard to its assets or parts thereof.

2. The counterparty must always inform the curator or administrator of the (content of the) agreement and these general terms and conditions.

Article 16: Force majeure

1. In the event of force majeure on the part of the counterparty or the user, the user shall be entitled to dissolve the agreement by means of a written statement to the other party or to suspend the fulfilment of its obligations towards the counterparty for a reasonable period of time without being obliged to pay any damages.

2. Force majeure on the part of the user shall, in the context of these general conditions, be understood to mean: a non-attributable shortcoming on the part of the user, third parties or suppliers engaged by it or other serious ground on the part of the user.

3. Circumstances beyond the user’s control shall include: war, riots, mobilisation, domestic and foreign disturbances, government measures, strikes within the user’s organisation and/or that of the counterparty or the threat of these and similar circumstances, disruption of the exchange rates established upon agreement, operational failures due to fire, burglary, sabotage, breakdown of electricity, internet or telephone connections, natural phenomena, (natural) disasters and the like as well as transport difficulties and delivery problems caused by weather conditions, roadblocks, accidents, restrictive measures on import and export and the like.

4. If force majeure arises when the agreement has already been partially executed, the counterparty shall at least fulfil its obligations towards the user up until that moment.

Article 17: Cancellation, suspension

1. Should the counterparty wish to cancel the agreement prior to or during its execution, it shall owe the user damages to an amount to be specified by the user. This compensation shall include all costs incurred by the user and the damage it has suffered as a result of the cancellation, including loss of profit. The user shall be entitled to fix the compensation and – at its discretion and depending on the deliveries already made – to charge the counterparty between 20 to 100% of the previously agreed upon price.

2. The counterparty shall be liable towards third parties for the consequences of the cancellation and shall indemnify the user against any claims from said third parties that may arise as a result.

3. The user shall be entitled to offset all amounts paid by the counterparty against any compensation owed by the other party.

4. In the event that the execution of the agreement is suspended at the request of the counterparty, all costs incurred up to that point shall be due and payable immediately and the user shall be entitled to charge these to the counterparty. In addition, the user shall be entitled to charge the counterparty for all costs incurred or to be incurred during the period of suspension.

5. If the execution of the agreement cannot be resumed after the agreed upon suspension period, the user shall be entitled to dissolve the agreement by means of a written statement to the counterparty. If the agreement is resumed after the agreed upon suspension period, the counterparty is obliged to reimburse the user for any costs resulting from this resumption.

Article 18: Applicable law/jurisdiction

1. The agreement concluded between the user and the counterparty shall be governed exclusively by Dutch law.

2. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.

3. Any disputes shall be submitted to the appropriate court of law in the location where the user is based, although the user always retains the right to submit a dispute to the appropriate court of law wherever the counterparty is based.

4. The consumer may always opt to submit the dispute to the legally competent court, provided this decision is made known to the user in good time. The term “in good time” shall be understood to mean: within one month from the moment the user notifies the consumer in writing that it wishes to submit the dispute to the court in its place of establishment.

5. If the counterparty is located outside The Netherlands, the user shall be entitled to choose to submit the dispute to the competent court in the country or state where the other party holds its registered office.

Date: 7 November 2014

Withdrawal Form

To
KALA Health BV
De Scheysloot 40
2201 GN Noordwijk
Chamber of Commerce (KVK) NR. 27251360
VAT NR. NL811101794B01

  • I/We (*) hereby inform you that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*):
  • Ordered on (DD-MM-YYYY) :
  • Order number:
  • Received on (DD-MM-YYYY):
  • Name/names consumer(s):
  • Consumer address(es):
  • IBAN Account Number
  • Consumer signature(s) (only when this form is submitted physically)
  • Date (DD-MM-YYYY):

(*) Strike out whatever does not apply.

Kala Health BV
Email: info@kalahealth.nl

Tel: (+31) (0)70 345-0290
Fax: (+31) (0)70 345-0311

KALA Health BV
De Scheysloot 40
2201 GN Noordwijk The Netherlands
Chamber of Commerce (KVK) NR. 27251360
VAT NR. NL811101794B01

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